Frequently Asked Questions – ARFLOUN LTD

Welcome to the ARFLOUN LTD FAQ section! We’ve created this space to answer all the common questions our customers have before and after making a purchase. At ARFLOUN LTD, our mission is to make online shopping easy, secure, and enjoyable, whether you’re buying accessories, home goods, garden tools, or tech gadgets.

This FAQ is designed to guide you through our process, from placing an order to receiving your items and beyond. If you still have questions after reading through this page, feel free to contact us at info@arfloun.com — our friendly support team is happy to help.

1. What kind of products do you sell?

ARFLOUN LTD offers a wide variety of carefully curated products to enhance your lifestyle. Our collections include:

  • Home Decor: Smart home gadgets, décor, and essential tools
  • Kitchen Accessories: Elegant, daily usage and trendy kitchen accessories
  • Garden Essentials: Tools, pots, garden décor, and more
  • Pet Essentials: Comfortable and useful products for your furry friends

We constantly update our inventory to reflect the latest trends and seasonal needs. Check out our Shop page for the latest arrivals.

2. Do you offer international shipping?

Currently, we ship across the United Kingdom and to many European countries. We are working on expanding to more regions soon. All orders are shipped via reliable logistics partners to ensure safe and timely delivery.

3. How long does shipping take?

We aim to process and dispatch all orders within 1–3 business days. Delivery times vary based on your location:

  • United Kingdom: 3–7 business days
  • Europe: 5–10 business days

Please note that delays may occur during peak seasons, promotions, or due to unforeseen logistics issues.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and link. You can use this to track your package in real time. If you face any issues, just reach out to our support team.

5. What payment methods do you accept?

We accept all major payment methods including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are encrypted and 100% secure through Shopify’s payment gateway.

We accept major payment methods including Visa, MasterCard, PayPal, and Apple Pay. For more details on how Apple Pay works, visit

 

6. Can I cancel or modify my order?

If you need to cancel or change your order, please contact us within 24 hours of placing it. Once the order has been processed or shipped, we cannot make changes.

7. What is your return and refund policy?

We want you to love what you buy from us! If you are not satisfied, we offer a 30-day return window. To be eligible:

  • Items must be unused and in original packaging
  • A receipt or proof of purchase is required

Refunds are processed once the returned item is received and inspected. Visit our Return & Refund Policy for full details.

8. What if I receive a damaged or wrong item?

We take quality control seriously, but if there’s ever a mistake, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the product and packaging
  • Description of the issue

We’ll arrange for a replacement or refund immediately.

9. Are your products sustainable or eco-friendly?

We are committed to offering eco-conscious and ethically sourced products wherever possible. Many of our collections prioritize natural materials, minimal packaging, and sustainable production practices.

10. How can I contact you?

You can reach out to our support team through:

  • Email: info@arfloun.com
  • Contact Form: Available on our Contact Us page
  • Social Media: Follow us on TikTok @Arfloun , Instagram@arflounltd, x@Arflounltd , Youtube@Arfloun

We aim to respond to all inquiries within 24 to 48 hours.

11. Do you offer gift wrapping or gift cards?

At the moment, we do not offer gift wrapping services, but we are working on launching digital gift cards soon, so stay tuned!

12. Where can I find more information about your company?

You can learn more about who we are, our mission, and our collections on our About Us page. We’re proud to be a UK-based business with a passion for delivering value, creativity, and customer satisfaction.

We accept major payment methods including Visa, MasterCard, PayPal, and Apple Pay. For more details on how Apple Pay works, visit Apple Pay Support.